Return/Refund Policy

Seed Coffee Roasters is delighted to offer you a straightforward return and exchange policy. If you are not fully satisfied with your items purchased from us, please get in touch with us at info@seedcoffeeroasters.ae

All our items are falling under the below return and refund policy, except our coffee bags once they are open it is not possible to exchange or refund.

All items must be returned in perfect condition in and out as well as in original packaging. Shipping and handling charges will not be returned, reimbursed, or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser.

Of course, we will refund the re-delivery charges if the error has occurred from our side.

We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from Seed Coffee Roasters. For more information please contact us via email at info@seedcoffeeroasters.ae

UAE & GCC

Please contact us via email at info@seedcoffeeroasters.ae with your name, item name, and order number.

Full refunds will be issued for items received through the mail at our facility within 3 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

Returns received at our facility by mail within 10 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 10 working days of the delivery date will be refused and no refund or exchange will be permitted. For outside UAE clients, please note you are responsible to return the item/s.

INTERNATIONAL (to be modified with the proper terms)

The above-mentioned terms are ok also for international shipments. But we have to receive the goods back before sending the replacement items (they have to send them back at their charge with the original packing. If the items is ok and never used we give the money back in 7 days). If it is our fault, we will pay for shipping expenses.

ORDER CANCELLATIONS

We like you to feel happy and comfortable purchasing from Seed Coffee Roasters. Hence, if you like to cancel an order you made, it is only possible if you cancel it within 24 hours of your initial purchase. Once your shipment is on the way to you, we unfortunately will not be able to cancel it.

TERMS & CONDITIONS

Seed Coffee Roasters is an E-Commerce Service Consultant and not a manufacturer. All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. Seed Coffee Roasters is not liable for any duties, taxes, customs charges, or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries’ legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.