A: Unfortunately, we only ship within the UAE at this time.
Q: How much does shipping cost?
A: We ship across the UAE through our shipping partner, Aramex. The total shipping costs will be calculated at checkout and will depend on your specific location.
Q: How do I know if my order has gone through?
A: You will receive an email from us confirming your order along with your invoice. Once your order has been shipped, you will receive another email with the tracking information.
Q: Can I track my order?
A: Yes, you will receive an email with an order tracking link once our shipping partner has collected your order. If you don’t see anything in your inbox, kindly check your spam folder. For further assistance, you may contact us at info@seedcoffeeroasters.ae, and we’ll get everything sorted out.
Q: How long will it take to get my order?
A: While it varies from area to area, orders typically arrive approximately 2-3 business days via our shipping partners.
Q: Can I return my product?
A: We can only accept returns and exchanges if the bag is still sealed and in the same condition as you received it. It must also be in its original packaging. All claims must be reported within 3 days from receipt of the items to be eligible for return. For further assistance, please contact us at info@seedcoffeeroasters.ae
Product
Q: What exactly is specialty coffee?
A: “Specialty coffee” refers to coffee that has scored over 80 points and above on a 100 point scale by a certified coffee taster (SCAA ) or a licensed Q Grader(CQI). This coffee is grown at a higher altitude, rich, usually volcanic soil, and harvested at just the right time. After that, the beans are processed carefully using traditional methods, cupped, and graded. Every step of the specialty coffee’s journey from growing to brewing is painstakingly monitored. It’s what sets it apart from your regular coffee.
Q: Can you grind my coffee?
A: Yes! We understand that not everyone is ready to grind their own beans just yet. No worries! You can choose whole or ground beans during the checkout process. Just specify grind type or your brewing method, and we’ll grind up your beans to match! Please take note that not all grinders use the same grinding machine or the same technique. Thus, your bag of Seed ground coffee may be slightly different from what you get from other stores or grinders.
Q: How long does your coffee beans last?
A: Once opened, we recommend our coffee be consumed within two months for the perfect balance of freshness and flavor. If the bag is unopened and stored under proper conditions, it should last up to one year.
Q: After opening, how do I store my coffee to keep it fresh for longer?
A: To preserve your beans’ roasted flavor for as long as possible, we recommend storing them in an opaque and airtight container (or just reseal the bag). Keep them in a cool, dark, and dry place, away from heat, air, light, and moisture. You may have heard of some people stashing their beans in the fridge, but don’t do this if you’re planning to consume them within the next few weeks anyway. Doing so would only expose your coffee to dampness and food smell.
Q: Do you offer coffee subscriptions?
A: Unfortunately, we don’t offer any coffee subscriptions at this time. We’d love to do it in the future, though!
